Voice

Do you want to do more than just make calls?

An information and communications strategy forms the core of any company.

Back at the beginning of the century, conventional telephone systems were the standard form of communication in companies. Some decentralized organizations used internal networks or leased lines to optimize both communications and costs.

In order to be competitive, call centers and their successors, contact centers, required other technologies, such as CTI computer telephony systems (call management), ACD (automatic call distribution) and IVR (interactive voice response system), to name just the most basic functions.

Here, again, various developments emerged, such as stand-alone systems to perform the functions mentioned above, telephone system add-in modules, and all-in-one systems that were operated on their own or integrated into a telephone system.
The requisite hardware components are based on standards, and are developed and produced by various manufacturers, offering customers a wide range of choices.

The aim is to use some of these possibilities in everyday office communications and to enhance them with business user functions.

With its unified communications initiative (Office Communications Server - OCS), Microsoft, especially, is demonstrating the importance it places on this issue.

IP technology, which enables the convergence of voice and data, represents a further development milestone.

VoIP (Voice over IP) is the state of next-generation communication where appropriate software and hardware components are still required.