One Voice Operation Center (OVOC)

One Voice for Lync includes a variety of products certified by Microsoft, which we offer in our program as well. Here is an overview (for more information click on the respective point). Step by step Lync will be replaced by Skype for Business. There are soon more information on services and opportunities.

Lync-compatible IP phones

AudioCodes family of IP telephones offer full compatibility with Lync incl. Presence features. The IP phones offer excellent HD voice quality and a wealth of important and a wide range of essential business features.

Session Border Controller (SBC) and leading (enhanced) Gateways for Lync

AudioCodes Lync certified SBCs and leading gateways are scalable, safe and reliable. They enable the connections between Lync and other phone systems, including existing TK systems, IP systems, telephone networks and SIP trunking. The advanced routing and voice process functions consolidate the path toward a seamless migration into Microsoft Lync.

AudioCodes analogue gateways allow existing devices such as analogue phones and fax machines to communicate via Lync.

Telephone availability in branches - Branch Office Survivability (SBA)

AudioCodes Survivable Branch Appliances (SBAs) ensure availability for medium to large Lync installations at branch offices. As a separate application in the Mediant E SBC or media gateway, the SBAs keep the local voice communication if the connection with the Central Lync server is interrupted.

AudioCodes RBA for small branches use redundant WAN connections to ensure a permanent connection with the central Lync. For increased productivity software applications are integrated in One-Voice-for-Lync.

Applications for Lync:

  • For customer service and other requirements, AudioCodes SmartTAP Recording enables safe high quality registration of telephone calls in a Lync environment. SmartTAP includes an easy-to-use, centralized web based management tool that allows a seamless transition from initialization and recording of conversations.
  • AudioCodes auto Attendent fax-to-email offers an interactive voice response system (IVR) for companies, a powerful tool to manage incoming calls and to distribute them to the corresponding participants according to the buttons that were pressed.

Network & Management Applications

AudioCodes offers a management system and a monitoring system as well as integration with the Lync System Center Operations Manager (SCOM).

One Voice Operation Center contains:
SEM - Session Experience Manager
VoIP Network QoE monitoring and troubleshooting package

EMS - Element Management System
AudioCodes products maintenance package

Professional Services

AudioCodes Global Services program for Microsoft Lync is designed to help system integrators to ensure smooth implementations of MS Lync projects.

With more than 20 years experience AudioCodes respond optimally to customer´s needs. A comprehensive range of post-sales Options is available.