CC4Skype - Customer Care Center for Skype for Business

With CC4Skype you optimize your communication, client and service management intelligently. Connect call management functionality with an innovative communication solution – and that across all workstations and departments.

CC4Skype extends Skype for Business into a multi-channel communication solution.

CC4Skype …

  • is built on the VOIP architecture of Microsoft Platform
  • is integrated into the Microsoft-Lync/Skype for business-solution via UCMA (Unified Communications Managed API)
  • provides full security control of data and the scaling of applications

 

A brief overview also provides the video of Communicare.

CC4Skype is an indispensable Add-On for Skype for Business users ...

  • Front Office
  • Helpdesk and Support
  • Inside Sales
  • Service Centre
  • Client Contact Centre
  • Telephone Switchboard
  • Information
  • ......

Pricing is based on concurrent users and is available in three variants:

  • Managed Services in the Cloud
  • Managed Services from the reseller for the end customer
  • Private Cloud for end user

The advantages of CC4Skype:

Unlike other pointsolutions CC4Skype is completely built on the unified communications and VOIP architecture of Skype for Business. This means for you:

  • Security control over your data
  • Scalability of the application
  • Reliability of voice quality
  • Compliance with industry standards
  • Minimal effort in implementing
  • Through intuitive operation ready for immediate use
  • Online Administrator Interface
  • Client capability
  • Multichannel routing for calls, chat, e-mails
  • Automated Reports
  • Agent Toolbar with Call Management and Real Time Dashboard
  • and much more